Water Cooler Problems

Cooler not chilling at alladmin2015-08-28T12:06:41+00:00This is one of the most common complaints about water coolers, and in the majority of cases, is caused by power leads becoming dislodged from the back of the cooler, or cleaners/janitors removing the plug from the socket. Things to check: • The fuse is still intact and the plug is in the socket and switched on. • Most coolers have kettle-type power leads – make sure this is firmly inserted to the back of the cooler. They can sometimes be accidentally dislodged if the cooler is moved. • Check there is power to the socket by plugging in another appliance. Still not chilling? Call our customer care team on 01698 845 050 who will be happy to help.

Not dispensing Water?admin2015-08-28T12:06:53+00:00There are a few common faults that can cause a water cooler to stop dispensing and these will vary depending on the type of cooler you have.

Bottled Water Coolers

1. Air filter saturated with water – This is normally characterized by the water flow starting off strong then quickly dying away. The air filter is designed to stop airborne contaminants entering the water reservoir inside the cooler. If the filter becomes wet, it stops the flow of air into the cooler which in turn stops the flow of water coming out of the cooler. This is quick and easy to fix: • Remove the bottle from the cooler • Remover the collar from the top of the water cooler by applying slight pressure, turning anti-clockwise, then lifting off. This will reveal the dryguard assembly. • The filter is located inside a small blue protective cap. Dry the filter by pressing between a clean paper towel, and dry the surrounding area if wet. • Reverse these steps to put the cooler back together         2. Reservoir iced up – This can happen if the thermostat is turned all the way clockwise to the max position. When the reservoir inside is iced up, you will normally not get any water out when the taps are held down. Please refer to the section above on how to adjust the thermostat.

Plumbed-In Water Coolers

1. Our plumbed-in crystal mountain coolers come supplied with a safety shut off switch to stop your cooler flooding in the event of a malfunction. It is sometime possible for these switches to trip accidentally, however it only take a few seconds to reset it. • Remove the top from the cooler to revel the POU assembly • On the top of the assembly you will see a small slider switch which will either be red or green. If this is red, it indicates the safety mechanism has tripped. It is simply a case of sliding this back to the green position to restore the water flow. 2. Reservoir iced up – This can happen if the thermostat is turned all the way clockwise to the max position. When the reservoir inside is iced up, you will normally not get any water out when the taps are held down. Please refer to the section above on how to adjust the thermostat.