Common Water Cooler Problems & Issues
Most typical water cooler issues can be sorted in a series of simple steps, saving you the time and hassle of getting an engineer out. This is designed as a quick guide to help you solve most common issues. It is not an exhaustive list of all possible faults. If you have a problem that isn’t covered in this section, please call our customer care team on 01698 84 50 50. They will gladly arrange for an engineer to visit you as soon as possible.
Please make sure that your water cooler is isolated from its power supply before carrying out any adjustment or repairs.
Get in touch
Water not cold enough
All water coolers are fitted with a thermostat which is factory set to dispense water an optimal temperature of between 4°C – 10°C. If the water temperature is too warm or cold, you can adjust the thermostat to suit your needs – all you need is a small flat-headed screwdriver. The illustrations below show the locations of the thermostats on our most popular coolers. Please note: If the thermostat is turned all the way to the max position, it may cause the cooler to freeze up, stopping it from dispensing water. The thermostats are very sensitive – adjust them in small increments and allow up to 30 minutes for the cooler to adjust to the new setting.Cooler not chilling at all
This is one of the most common complaints about water coolers, and in the majority of cases, is caused by power leads becoming dislodged from the back of the cooler, or cleaners/janitors removing the plug from the socket. Things to check: • The fuse is still intact and the plug is in the socket and switched on. • Most coolers have kettle-type power leads – make sure this is firmly inserted to the back of the cooler. They can sometimes be accidentally dislodged if the cooler is moved. • Check there is power to the socket by plugging in another appliance. Still not chilling? Call our customer care team on 01698 845 050 who will be happy to help.Not dispensing Water?
There are a few common faults that can cause a water cooler to stop dispensing and these will vary depending on the type of cooler you have.Bottled Water Coolers
1. Air filter saturated with water – This is normally characterized by the water flow starting off strong then quickly dying away. The air filter is designed to stop airborne contaminants entering the water reservoir inside the cooler. If the filter becomes wet, it stops the flow of air into the cooler which in turn stops the flow of water coming out of the cooler. This is quick and easy to fix: • Remove the bottle from the cooler • Remover the collar from the top of the water cooler by applying slight pressure, turning anti-clockwise, then lifting off. This will reveal the dryguard assembly. • The filter is located inside a small blue protective cap. Dry the filter by pressing between a clean paper towel, and dry the surrounding area if wet. • Reverse these steps to put the cooler back together
2. Reservoir iced up – This can happen if the thermostat is turned all the way clockwise to the max position. When the reservoir inside is iced up, you will normally not get any water out when the taps are held down. Please refer to the section above on how to adjust the thermostat.
Plumbed-In Water Coolers
1. Our plumbed-in crystal mountain coolers come supplied with a safety shut off switch to stop your cooler flooding in the event of a malfunction. It is sometime possible for these switches to trip accidentally, however it only take a few seconds to reset it. • Remove the top from the cooler to revel the POU assembly • On the top of the assembly you will see a small slider switch which will either be red or green. If this is red, it indicates the safety mechanism has tripped. It is simply a case of sliding this back to the green position to restore the water flow. 2. Reservoir iced up – This can happen if the thermostat is turned all the way clockwise to the max position. When the reservoir inside is iced up, you will normally not get any water out when the taps are held down. Please refer to the section above on how to adjust the thermostat.If your problem isn’t listed above, or the solutions don’t work for you, please call our customer care team on 01698 84 50 50. Alternatively email our customer service department, who will gladly arrange for an engineer to visit you to resolve the issue as soon as possible.
